Our FAQs
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What is your phone number?
You can contact us on (07) 4786 1154.
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Do you offer support for your equipment?
Yes, we provide support 7 days a week for all our hired equipment.
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Do you operate the equipment as well?
Yes, please contact our office to discuss further.
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Can I have the equipment delivered?
Yes, the Bowen Hire team offers delivery and pick-up services on all our equipment at an additional charge.
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What is the minimum hire period?
For most equipment, our minimum hire period is four hours. Anything more than four hours is then considered a full day hire (24 hours).
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Are you open on the weekend?
Yes, we’re open Saturdays 7.30 am to 12 pm.
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Are you open on public holidays?
We are closed public holidays; however, we still offer support for hire equipment on these days.
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What are the payment options and when do I need to pay?
We require full payment, including any fee and other charges at the start of the hire, except where you have an approved 30-day credit account with Bowen Hire. We accept cash, as well as payment via credit card (Visa, Mastercard) in-store and over the phone. We can also work with you to arrange bank deposits or transfers.
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Do I need to pay a deposit when making a booking?
Normally a deposit is not required when making a booking online or over the phone.
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Do I need to clean the equipment on return?
No, each machine after returned is serviced to ensure it is ready for hire for our next customer.
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Do I need to refuel the equipment?
Ideally, yes. However, if you’re unable to refuel the machine before returning it to us, we can do this, but it will be charged at a higher cost per litre than the local service stations.